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What to include

• The page URL you are referring to.
• The calculator inputs you used (if relevant).
• What result you expected and what you saw instead.
• Any supporting source or citation if you are requesting a correction.

Response time and scope

We typically respond within a few business days. We cannot provide personalized financial advice, but we do correct errors and clarify assumptions when needed.

If your question relates to a personal account, statement, or loan offer, please contact your lender or provider directly. We do not have access to account data and cannot verify account-specific details.

What we can help with

• Broken calculator behavior or incorrect assumptions.
• Requests for new tools or topic hubs.
• Corrections with a credible source or lender reference.

Helpful context for faster fixes

• Your device and browser version (for example, iPhone Safari or Chrome on Windows).
• Whether you were on mobile or desktop and your screen size if the layout looks broken.
• Any rate, term, or fee details that drove the calculation you expected.
• The specific section or chart you are referring to if the page is long.

Before you email

• Include the calculator name and exact inputs you used.
• Share the result you saw vs the result you expected.
• Attach a screenshot if the layout is broken.

Security or technical issues

If you find a bug or a broken page, include the browser, device, and steps to reproduce the issue.

If you suspect a security issue, do not post sensitive information. Describe the issue at a high level and include the affected URL so we can investigate quickly.

What we cannot help with

• Personalized advice or recommendations.
• Account-specific questions about your lender or card issuer.
• Requests to change calculator outcomes without a clear error.

Privacy note

Please do not send sensitive personal information. See our privacy policy for details on how we handle contact emails.

Preferred response format

If you are reporting a calculator issue, a short bullet list is easiest for us to review: inputs, expected result, actual result, and any supporting source. This helps us reproduce the issue quickly.

Requesting a new tool

• Describe the use case and who the tool helps.
• Share the core inputs and the output you expect.
• Include a source or standard that defines the calculation.

Media and research inquiries

If you are referencing our tools in an article or academic work, include the URL you plan to cite and any context. We can confirm assumptions and clarify methodology for accurate attribution.

How we review corrections

We verify issues against the calculator assumptions and the source you provide. If a correction is needed, we update the page and note the revision date so readers can see what changed.

What happens next

We log each report and review it against existing calculator assumptions. If a change is needed, we update the page and note the revision date. If more details are required, we may follow up for clarification.

Availability

We operate on US business days. During high-volume periods, we prioritize issues that affect calculator results or site access over general feedback.

Citations and methodology questions

If you have a question about a formula or assumption, include any source or policy guidance you want us to compare against. We review reputable sources and update the methodology when needed.

Last updated

Last updated: 2026-01-30